General terms of use
In accordance with these General Terms of Business ("Terms of Business"), the seller is the company 759 STUDIO DOO, registered before the Agency for Business Registers, with its registered office at Draže Pavlovića 27, Belgrade, while the buyer is any legal or natural person who buys any product from the sales range in the sales facilities or business premises of the Seller or via the online store.
1. General information about the seller
759 STUDIO DOO Belgrade-Palilula, with its registered office at Draže Pavlovića 27, Belgrade, register number: 21801984, PIB 113101716, activity code: 7111, contact e-mail: office@759studio.rs, trades through the pomolababy.com website.
2. Payment terms
2.1. For each purchased product, the buyer is obliged to make an advance payment in the amount of 100% or, in a special case, if the Seller agrees, 50% of the total value of the order when ordering the product, while the remaining 50% of the total price is to be paid by the buyer in full on the day of delivery.
2.2. By signing the purchase order, the Buyer concludes a contract with the Seller on the delivery of goods. If the buyer does not sign the purchase order or does not fill out the purchase order when ordering the goods, at the time of the advance payment, it will be considered that a contractual relationship has been established between the buyer and the seller.
2.3. The customer can cancel the order in writing, and on this occasion it is necessary to provide information about the customer, information about the item being canceled, as well as the reasons for cancellation. The buyer has the right to a refund of the entire advance, under the following conditions:
I. If the order is canceled no later than within 7 days of placing the order,
II. For specially ordered products - if the order is canceled within 24 hours of placing the order at the latest.
2.4. In all other cases, the advance payment will be considered a deposit as a waiver. This means that in the event that the buyer for any reason (except in case of force majeure) withdraws from the contract after the advance payment, the Seller will have the right to keep the entire advance payment, unless otherwise stipulated by law.
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3. Prices
3.1 All prices shown on the website www.pomalobaby.com are expressed in dinars and include VAT. For all orders, valid prices are taken at the time of payment confirmation. The merchant reserves the right to change the current prices at any time. The purchase of goods with special price benefits and/or with special sales incentives is carried out in accordance with the conditions published on the website.
4. Payment methods
4.1. The customer can make the payment:
I. Cash in the premises of 759 Studio;
II. Payment cards: American Express Intesa Bank; Visa; Visa Electron; MasterCard; Maestro; Dina Card;
III. Through the current account according to the issued preliminary invoice.
5. Conversion statement
All payments will be made in the local currency of the Republic of Serbia - dinar (RSD). For informative display of prices in other currencies, the middle exchange rate of the National Bank of Serbia is used. The amount for which your payment card will be charged will be expressed in your local currency through conversion to the same. The exchange rate used for the conversion is taken from the card organizations, and at the time of the transaction we cannot be known. As a result of this conversion, there is a possibility of a slight difference in the amount charged compared to the original prices listed on our site.
6. Cancellation of purchase
6.1. In accordance with the Law on Consumer Protection of the Republic of Serbia, the buyer-natural person who made the order by distance purchase, outside the Seller's business premises without prior inspection of the product being purchased, may cancel the purchase of the product within 14 days from the day of receipt of the goods, by sending a cancellation form. In case of cancellation, and if the goods have already been delivered, the buyer is obliged to return the goods in the same condition in which he received them, no later than 14 days from the day of sending the cancellation form, and the Seller is obliged to return the money. The Buyer and the Seller can agree that instead of a refund, the buyer will receive another item of the value of the originally purchased item, that is, another item of lower value than the value of the originally purchased item with the Seller returning the difference in money, or another item of greater value than the value of the originally purchased item with an additional payment of the difference in money from the buyer.
6.2. Upon receipt of the returned product, it will be determined whether the product is correct and undamaged. The buyer is solely responsible for the reduced value of the goods that occurs as a result of handling the goods in a way that is not adequate, i.e. exceeds what is necessary to establish the nature, characteristics and functionality of the goods. The percentage of damage is determined by the authorized person in 759, and the amount returned to the consumer is reduced by the determined percentage. If it is determined that the product is defective or damaged due to the buyer's fault to such an extent that the product can no longer be sold, the buyer will be refused a refund and the product will be returned to him at his expense.
6.3. The consumer has no right to withdraw from the contract in case of:
I) delivery of goods manufactured according to the special requirements of the consumer or clearly personalized for him.
II) delivery of goods whose price depends on changes in the financial market, which cannot be influenced by the Seller and which may occur during the cancellation period.
6.4. The consumer does not have the right to cancel the purchased goods, if he bought the goods physically, at the sales points of 759 Studio.
6.5. A legal entity can withdraw from the purchase of goods with a refund only in case of defects, i.e. non-conformity of the goods, under the conditions and within the terms prescribed by the Law on Obligations of the Republic of Serbia.
7. Deficiencies of the goods, i.e. non-conformity of the product
7.1. 759 Studio is responsible for product defects, i.e. non-conformity of goods, in accordance with the Law on Consumer Protection and the Law on Obligations of the Republic of Serbia.
7.2. The buyer can notify about the defects of the goods in the following ways:
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orally at the point of sale where the goods were purchased;
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electronically, i.e. on a permanent record carrier, via e-mail
7.3. Along with sending the complaint, it is necessary for the customer to send a digital photo of the damaged parts of the article
which is stated in the complaint.
7.4. 759 Upon receipt of the notification of defects, the Studio will without delay investigate whether the notification is justified and respond to the notification in writing or electronically within 8 (eight) days from the date of receipt of the same in the case of a customer who is a natural person, or 30 (thirty) days in the case of a customer who is a legal entity.
7.5. Simultaneously with the decision on the complaint, if necessary, with the agreement with the customer, the collection of the damaged item will be arranged.
8. Installation conditions
8.1 The installation of the product is charged according to the price list for additional services and will be calculated, with the consent of the Customer, in accordance with the predetermined categorization of the product.
8.2. The customer is obliged to provide enough space for installation (min. 3 x 3 m) during installation, so that it can be done quickly and efficiently. Otherwise, the Seller is not obliged to install the delivered goods.
8.3. Delivered goods are installed in the customer's premises only in a laid-down state. The Seller's assembly teams are not obliged to assemble the furniture in an upright position due to the inadequate size of the room.
8.4. If the buyer collects the goods in a package, and therefore independently ensures the assembly of the goods, he is obliged to follow the assembly instructions. Goods that have been assembled contrary to the assembly instructions and with inadequate tools are not covered by the warranty.
8.5. When picking up the goods on their own, the buyer is obliged to check the contents of the package, because subsequent complaints regarding the quantity and damage of the package will not be accepted.
9. Instructions for use and warnings
9.1. The assembly of wood products is carried out in accordance with the assembly instructions in the order of operations. The product is sensitive to moisture and should be kept in closed rooms where relative humidity ranges from 40% to 60% (50% to 70%) and temperatures from 14ºC to 21ºC. (18ºC to 25ºC)
9.2. The product must not be exposed to direct sunlight and must be at least 100 cm away from heat sources. For regular wiping of wooden products, use only a dry, soft cloth. To clean wooden products, use a damp cloth and a mild solution of water and natural soap. Always wipe in the direction of the years. To refresh the surface of wooden furniture, it is recommended to use the oil from the maintenance set. This product should not be used daily. Oil treatment does not guarantee protection against stains. Spilled liquids must be wiped up immediately to avoid stains, and damaged areas treated with a maintenance kit. Use coasters to prevent damage from hot objects, cold glasses and bottles. To clean the metal parts of the furniture, use a damp cloth soaked in a solution of warm water and mild soap. Then wipe with clean water and dry with a cloth. Polishing agents, abrasive agents and ammonia-based soaps must not be used to clean the product.
9.3. Fabric-upholstered furniture products can be dusted with a vacuum cleaner. To clean stains on these products, use water at a temperature of up to 40ºC with the addition of neutral chemical agents.
9.4. Products upholstered in leather, eco-leather and leather are cleaned with a dry sponge and easy wiping. Remove stains with a dry flannel cloth. In case the stain remains, use neutral soap and clean water. Then wash the area with a damp cloth and leave it to dry naturally. Do not use dry cleaners, thinners, polishing agents, oils, abrasives and ammonia-based soaps.
9.5. The furniture is not intended for outdoor use unless otherwise indicated on the same. Special notes and warnings about general product safety:
9.6. In case of improper use of the product (against the purpose for which the product is intended and the instructions for use), there is a risk of injury.
9.7. If the product contains glass elements, a special degree of care is required during their use and maintenance, in order to prevent the risk of injury due to glass breakage.
9.8. A special degree of care is required when handling product elements that have built-in mechanisms in order to avoid the risk of injury (hand or finger pinching), as well as in the case of products whose construction is flexible.
9.9. Do not expose the products to elevated temperatures, direct heating elements, or open flames in order to avoid ignition and the risk of fire.
9.10. Smaller elements of the product can pose a choking hazard if swallowed by small children without parental supervision.
9.11. The edges of the products represent a risk of injury, and a special degree of attention should be paid, especially when it comes to small children.
10. Storage of goods in the premises of 759 Studio
10.1. The buyer is able not to take over immediately the article that he has paid in advance or in full. Such items can, at the customer's request, be stored in the warehouses of 759 Studio free of charge for a maximum of 14 days from the moment of payment of the advance payment or the entire amount of the price. After 14 days have passed from the day of the items' disposal, the same will be charged at the price of 500 rsd/m2 of occupation, for each week that has begun.
11. Product warranty
11.1. The seller guarantees the product for a period of 24 months from the date of purchase with proper use and maintenance of the product - according to the manufacturer's instructions. Along with the instructions, the customer is also provided with a warranty card.
11.2. The buyer is obliged to keep the warranty card and the corresponding proof of purchase (copy of invoice, slip, etc.) during the warranty period.
11.3. The customer can exercise his rights from the warranty if he has a warranty card at the time he requests repair or replacement.
12. Protection of personal data
12.1. On behalf of 759 Studio, we undertake to protect the privacy of all our customers. We collect only necessary, basic data about customers/users and data necessary for business and user information in accordance with good business practices and with the aim of providing quality service. We give customers choices including the ability to decide whether or not they want to be removed from mailing lists used for marketing campaigns. All user/customer data is strictly stored and is available only to employees who need the data to perform their work. All employees of 759 Studio d.o.o. are responsible for respecting the principles of privacy protection.
13. Data confidentiality protection
13.1 When entering payment card data, confidential information is transmitted via a public network in a protected (encrypted) form using the SSL protocol and PKI system, as currently the most modern cryptographic technology. Data security during purchases is guaranteed by the payment card processor, Banca Intesa ad Beograd, so the entire payment process is carried out on the bank's website. Payment card information is not available to our system at any moment.
14. Marketing activities
14.1. The seller invites the buyer to submit personal data - e-mail address, city and country, for the purpose of sending a periodic information bulletin with the aim of future information about promotions, new products and other marketing activities.
14.2. The specified data will be stored for three years from the date of delivery of the data by the customer.
14.3. The legal basis for processing personal data for marketing purposes is the consent of the data subject.
14.4. Consent is given explicitly by agreeing to the terms of 759 Studio's Privacy Policy, as well as by accessing the Loyalty Club and when signing up to receive Newsletters and marketing communications.
14.5. The data processed on the basis of this consent will be used in accordance with the Seller's internal procedures and data confidentiality protection, only for the aforementioned purposes and only by authorized persons of the Seller.
14.6. By submitting data, you allow us to use it for an indefinite period of time without compensation in order to inform you about our activities and improve the quality of services, all on a voluntary basis. In case of misuse of data outside the mentioned purposes, you have the right to compensation in accordance with the law.
14.7. In case you want to cancel the given consent, please send an e-mail.
15. Obligation to inform
15.1. By publishing the Terms of Business in a visible place in business premises and sales facilities, as well as on the 759 Studio website, it will be considered that the Seller has fulfilled its obligations regarding informing the customer, in accordance with the law.
16. Dispute resolution
16.1. The seller and the buyer will try to resolve any disputes by agreement and peaceful means, otherwise the court in Belgrade is competent.
17. General provisions
17.1. The buyer specifically guarantees the accuracy of all data he left to the seller. The customer also confirms that he has confirmed all data in an indisputable way as his personal. The seller guarantees to the consumer the protection of all personal data obtained from the buyer, i.e. that they will not be used for any other purpose except for the implementation of this contract. For everything that is not provided for in this contract, the provisions of the Law on Consumer Protection, the Law on Obligations and other positive legal regulations of the Republic of Serbia apply.
17.2. These Terms of Business shall enter into force 8 days from the date of publication on the 759 Studio website.
17.3. 759 Studio has the right to amend these Terms of Business at any time.
18. Intellectual property
All content (texts, images and other materials) found on the website www.pomalobaby.com is the intellectual property of the Seller or of third parties from whom the Seller has obtained consent for its use. Any use of the content of the website www.pomalobaby.com for commercial or other purposes without the express consent of the Seller is prohibited.